Privacy Policy & POPIA Compliance

Who We Are

BS Appliance Expert Repair is a professional appliance repair service provider based in Johannesburg, South Africa. Our website address is: https://www.bsapplianceexpectrepairs.co.za

For any privacy-related questions, you can contact us at:

• Email: bs.aerepair@gmail.com
• Phone: +27 83 278 2604
• Address: 18 Hain Rd, The Hill, Johannesburg South, 2197

Information We Collect

When you use our website or services, we may collect the following personal information:

• Contact Information: Name, email address, phone number
• Service Information: Appliance type, issue description, address for service call
• Website Usage: IP address, browser type, pages visited (via cookies)
• Communication: Any messages you send us via our contact form or WhatsApp

How We Use Your Information

We use your personal information for the following purposes:

• To respond to your repair requests and service inquiries
• To schedule and confirm appointment times
• To send you quotes, invoices, and service updates
• To improve our website and customer service
• To comply with legal obligations under South African law

Data Security & Retention

We take data security seriously. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or destruction.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by South African law (typically up to 3 years for service records).

Your Rights Under POPIA

As a South African data subject, you have the following rights:

• Right to Access: You can request a copy of your personal information we hold
• Right to Rectification: You can correct inaccurate or incomplete information
• Right to Deletion: You can request deletion of your personal information
• Right to Object: You can object to certain types of processing
• Right to Withdraw Consent: You can withdraw your consent at any time

To exercise these rights, contact us at bs.aerepair@gmail.com.

Information Regulator (South Africa)

If you believe your privacy rights have been violated, you have the right to lodge a complaint with the South African Information Regulator:

• Website: www.inforegulator.org.za
• Email: POPIAComplaints@inforegulator.org.za
• Phone: 012 406 4818